Import Service Installation Instructions

Suddensource Windows Service

Installation (a) The Service Control Program

Before installation you must read the system requirements. If you are happy you meet the requirements, then go to the following locations and click 'Install'.

Navigate your browser to: http://apps.suddensource.com/servicecontrol/

Click the 'Install' button and you will see:

Our code signing certificate can be seen by clicking on the name 'Suddensource Ltd'. If you are still not convinced that the installer is genuine, and you are downloading from 'http://apps.suddensource.com', then contact us. Otherwise clicking 'Install' will install the program, provided you meet the general system requirements.

If you receive this message (or a similar one about Excel or about Office 12 or later)…then you need to contact us, because this program does not require MS Office.

If you get the message "Proxy authentication required" then you may need to install a Microsoft Hot-Fix, as per the following link:

http://support.microsoft.com/kb/917952 - don't do this unless you need to!

Otherwise your installation should proceed (as below) and the program will start.

If after this you see a message like this one, click 'Details' and save the text file which appears with a friendly name in a place you can find it, then email it to us.

Installation (b) The Import Service

If we have sent you a CD, then find the two files below, (or from the zip file we give you, extract two files and put these in the same folder somewhere):

Import WindowsService Setup.msi
setup.exe

Run setup.exe. Accept all default options, except the one for 'Only Me' where you should opt for 'All Users'.

When prompted like so:

Enter your full network user name including the domain name and a backslash, and password (twice), and Click OK. Don't enter the name 'SUDDENSOURCE\john.walton'.

The import service will be installed, but you need to start it (after this it will restart with the server, but the first time, you need to start it manually). Right-click 'My Computer' and select 'Manage'. Find 'Services', then right-click the line below and click 'Start'.

Uninstalling

Both programs can be uninstalled from Control panel. The Import Service Control Program uninistall options look like this:

Disaster Recovery

This is a drastic measure to be used with care...if you can't install one of our ClickOnce apps.

If (and only if) you have no ClickOnce Apps from other vendors, clear the ClickOnce cache as follows:

Remove all Suddensource ClickOnce apps form your system using control panel, ignoring any error messages.
Make hidden files and folders visible in Windows Explorer.
Delete the folder: C:\Documents and Settings\[your name]\Local Settings\Apps\2.0.
Reinstall your apps.